Day 1
- Introductions and overview
- How to be an effective trainer and facilitator
- Team building exercise #1
- Lean fundamentals, concepts and principles
- Five minute presentations
Day 2
- Business process characteristics
- Waste identification & elimination
- Team building exercise #2
- 5S in the office
- Round one presentations
Day 3
- Standard operations review
- Kaizen Breakthrough Methodology review
- Business process simulation
- Round two presentations
- Business process improvement tools review
- Team building exercise #3
Day 4
- Presentation video taping
- Business process cost savings
- Use of memory aides
- Case studies
- Key learning
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